Carer's now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Our Customers Love Us!
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22,379 Reviews
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

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Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

Patricia Cope
The service has always been just what I wanted, the cost of my insurance has not increased more than expected in today’s market place. Lots of additional offers that are interesting. Thank you for giving me a service I can rely on.
Sep 29, 2026
Anonymous
Friendly efficient service
Sep 29, 2026
David Simpson
Honest,easy to follow, no pressure sales.
Sep 29, 2026
MEGAN
Easy & helpful! Thankyou!!
Sep 29, 2026
Paul Flatters
Good prices and lovely friendly staff
Sep 29, 2026
Mr Malcolm Upton
Very polite and helpful staff
Sep 29, 2026
Mr Marson
Very good thanks
Sep 29, 2026
Ms Samantha Mitchell
Absolutely fantastic service
Sep 29, 2026
MRS HELEN SMITH
The lady that helped me was very helpful thsnk you for being so understan̈ding also very helpful,
Sep 29, 2026
annette binns
Good policy.Good price
Sep 28, 2026
James Geraghty
Always there for me, from claims to general communication
Sep 28, 2026
alison
Great service and good prices
Sep 28, 2026
Mr Proctor
It came with the scooter but with the paperwork provided everything seems to be covered
Sep 28, 2026
Jane
Prompt, easy, excellent service
Sep 28, 2026
Glyn Williams
Helpful, knowledgeable staff
Sep 28, 2026
John Magowan
Experience was good and certainly not pushy or hard selling in our telephone conversation, which I appreciated. At first I felt I didn’t need insurance for the scooter, but I changed my mind after speaking to your telephone employee.
Sep 28, 2026
Giovanni Scaccia
First time with Mark Bates I've found them to be a very honest company and customer services are very helpful
Sep 28, 2026
Robert Dockrell
When I had a problem with my mobility scooter Mark Bates sorted out transport for me to get the scooter home. Time of phone call to time the scooter arrived at my home 1.5 hours. Excellent customer service.
Sep 28, 2026
D Lightfoot
Great service.
Sep 28, 2026
Joan
No problem renewing the policy, very quick and effecient
Sep 28, 2026